Digital Centralized Fraud Monitoring Unit

Hiring for: A leading private sector bank in India, offering a wide range of banking and financial services to corporate, retail, and institutional clients.

Role: Digital Centralized Fraud Monitoring Unit

Positions: 3

Experience: 5 to 15 years

Location(s): Prabhadevi, Mumbai

Type: On-site / Permanent

Salary: Up to INR 20 LPA

Job Description:

·      To conduct end-to-end investigations of digital banking transactions across various channels including Internet Banking, Mobile Banking, UPI, Debit Cards, Secured E-commerce, Unsecured E-commerce, and other digital payment platforms.

·      The role requires thorough analysis of transaction trails, retrieval and interpretation of channel logs, coordination with internal stakeholders, and preparation of management reports and dashboards to support decision-making and risk mitigation.

·      Analyze transaction flows and identify anomalies, fraud indicators, unauthorized activities, and process gaps.

·      Review channel-specific data, transaction records, authentication details, device information, IP logs, and audit trails to establish facts and conclude investigations.

·      Prepare investigation findings, root cause analysis, and recommendations with appropriate evidentiary support.

·      Retrieve, review, and analyze relevant logs from multiple systems to establish transaction chronology and customer activity.

·      Liaisoning with internal stakeholders for timely retrieval of required information and supporting documents.

·      Ensure adherence to investigation timelines and regulatory requirements.

·      Maintain comprehensive Investigation MIS and case-tracking records.

·      Develop and maintain dashboards for monitoring investigation performance and ageing metrics.

Required Skills & Competencies:

·      Strong understanding of digital banking and payment channels along with analytical and investigative mindset.

·      Excellent stakeholder management and coordination skills.

·      Knowledge of UPI, Internet Banking, Mobile Banking, Debit Card transactions, and E-commerce payment ecosystems.

·      Ability to analyze transaction trails, logs, and audit records.

·      Understanding of authentication mechanisms such as OTP, 3DS, device binding, risk controls, and payment processing flows.

·      Strong communication and report-writing abilities.

·      Ability to manage multiple investigations simultaneously and work within strict timelines.