Process Adherence & Quality (Asset Process)

Hiring for: A leading private sector bank in India, offering a wide range of banking and financial services to corporate, retail, and institutional clients.

Role: Process Adherence & Quality (Asset Process)

Positions: 1

Experience: 6 to 10 years

Location(s): Mumbai

Type: On-site / Permanent

Salary: Up to INR 20 LPA

1. Role Purpose

To ensure that consumer banking asset processes are well-defined, compliant, efficient and consistently followed. The role owns SOP governance, process review and action closure, regulatory implementation, and the re-engineering and automation of asset customer journeys, with the primary focus on asset processes, to reduce turnaround time, strengthen controls and improve customer experience.

2. Priority Focus – Asset Process

SOP & control standardisation: Review and standardise SOPs across the asset lifecycle, from lead and login to disbursement, post-disbursement servicing and closure.

Audit & gap closure: Resolve audit observations and recurring exceptions through root cause analysis and time-bound closure.

Regulatory & control alignment: Implement regulatory changes affecting retail lending and strengthen process controls and documentation.

TAT & automation: Reduce TAT and manual dependency in asset journeys through re-engineering, automation and digital adoption.

3. Key Result Areas & Responsibilities

tSOP Delivery, Quality & Review Governance

Review, update and release asset process SOPs across the lending lifecycle within agreed timelines, with all required stakeholder approvals.

Incorporate audit observations and stakeholder inputs to minimise future audit issues.

Target: 100% of assigned SOPs released on time with zero overdue audit observations.

Process Review Execution & Action Closure

Conduct root cause analysis of asset process gaps arising from audit findings and operational issues.

Drive corrective action plans with stakeholders through to closure.

Target: 95% of identified gaps and action items closed within agreed timelines.

Regulatory Tracking & Compliance Implementation

Track regulatory guidelines applicable to retail lending and identify process gaps through audits and stakeholder inputs.

Implement process corrections and control measures.

Target: 100% of applicable regulatory changes implemented within prescribed timelines, with no compliance breaches due to process gaps.

Transformation, Automation & Customer Experience Improvement

Drive process re-engineering, automation and transformation initiatives to improve efficiency, strengthen controls and reduce manual dependency.

Obtain stakeholder sign-offs and governance approvals; track approved automation projects through to delivery.

Simplify and standardise journeys and promote digital adoption to improve consistency and customer satisfaction.

Team & Business Connectivity

Collaborate effectively with SDG, SDG CBS, CFD, PAQ ZHs, PAQ teams, Asset business teams and other key stakeholders.

Build positive cross-functional relationships to support timely delivery of business priorities.

Customer Journey TAT Improvement

Drive re-engineering and stakeholder coordination to improve TAT and standardise service delivery in asset customer journeys.

Target: minimum 10% TAT improvement in identified journeys.

Compliance – Process Controls & Governance

Ensure adherence to process controls and governance requirements.

Target: 100% adherence, with no major audit or compliance observations attributable to process non-compliance.

4. Key Stakeholders

Internal: SDG, SDG CBS, CFD, PAQ Zonal Heads and PAQ teams, Asset business and operations teams, Credit, Compliance, Audit, Technology/IT.

5. Candidate Profile

Education: Graduate in any discipline; MBA / PGDM (Finance, Operations or equivalent) preferred.

Experience: Proposed 6–10 years in banking / financial services, with a minimum of 3 years in retail asset / lending operations, process, credit operations, audit or quality functions. (Range to be confirmed with HR.)

Domain knowledge: Retail asset products and lifecycle, credit and operations controls, audit and regulatory (RBI) requirements.

Technical skills: Process mapping, SOP and BRD drafting, root cause analysis, MIS and data analysis (Advanced Excel; Power BI preferred), project tracking and working knowledge of automation / digital tools.

Behavioural competencies: Stakeholder management, strong written and verbal communication, analytical thinking, ownership and the ability to drive closure across teams.