Senior Lead Developer – Microsoft Dynamics 365 CRM

Role: Senior Lead Developer – Microsoft Dynamics 365 CRM

Experience: 8 to 12 Yrs.

Location(s): Mumbai

Salary: Up to INR 37 LPA (Including 10% to 15% variable)

Job Purpose Statement

We are seeking an experienced Senior Lead Developer – Microsoft Dynamics 365 CRM to drive design, development, and delivery of CRM solutions across enterprise platforms. The role requires strong technical depth, leadership capability, and experience delivering scalable CRM implementations integrated with multiple systems.

Duties & Responsibilities 

·  Solution Design & Architecture

·  Lead architecture and design of Dynamics 365 CRM solutions (Sales, Customer Service, Marketing modules).

·  Define scalable, secure, and high-performance CRM architecture aligned with enterprise platforms.

·  Collaborate with enterprise architecture, business stakeholders, and downstream system owners.

·  2. Development & Customisation

·  Lead development of:

·      •Plugins, workflows, custom APIs, Power Platform components

·      • Model-driven and canvas apps

·   Customise D365 using:

·      • Power Apps, Power Automate, Power BI

·      • JavaScript, C#, .NET

·  • Ensure adherence to coding standards and best practices.

·  3. Integration Management

·  • Architect and implement integrations with:

·      • Core systems (LOS, ERP, Mobility apps, etc.)

·      • Third-party services via REST/SOAP APIs

·  • Work on middleware (e.g., ESB/APIGEE/Azure Integration Services as relevant in enterprise stack).

  ·  Technical Leadership

·  Lead a team of developers; guide design, code reviews, and troubleshooting.

·  Drive Agile delivery (Sprint planning, estimation, retrospectives).

·  Mentor junior developers and enforce engineering governance.

·  5. Performance & Release Management

·  Optimize CRM performance and scalability.

·  Lead deployments using CI/CD pipelines (Azure DevOps).

·  Manage version control, environments, and release processes.

·  6. Stakeholder Collaboration

·  Work closely with:

·      • Business teams (collections, sales, service ops)

·      • Product owners and program managers

·  Translate business requirements into technical solutions.

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