System Analyst - BMC Helix

Hiring for: A leading private sector bank in India, offering a wide range of banking and financial services to corporate, retail, and institutional clients.

Role: System Analyst - BMC Helix

Positions: 1

Experience: 5 to 10 years

Location(s): Mumbai

Type: On-site / Permanent

Salary: Up to INR 25 LPA

Notice Period: Immediate to 45 days only.

Role Details:

·      Setting up and customizing helix modules (IPC, SR and KB to align with business processes.

·      Defining and designing automated workflows, approval processes and escalation rules within the helix system.

·      Issue debugging and fixing of BMC Helix ITSM

·      Ability to build DWPCAT workflow

·      Integration of remedy with different applications

·      Preparing BO (Business Objects - Reporting tool) Daily, Weekly, Monthly Reports.

·      Having knowledge of spoon job

Overall Job Description:  

·      Customization of various applications in Helix PWA

·      Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, DWP, SLM and CMDB

·      Integrating helix with other system like ticketing tools, asset management system and monitoring platform.

·      Customisation of Helix/remedy forms, Developing workflows, escalations, filters

·      Customisation of remedy ARS and ITSM as per customer needs.

Graduation: Any Degree

·      BMC remedy certified associate.

Any Specific requirements:

·      Extensive knowledge of Helix/Remedy's ITSM modules (IPC), including Service Request Management, DWP Catalogue and Asset Management

·      Should have extensive experience working with BMC Developer Studio

·      Should have in depth knowledge on BMC Helix Discovery module

·      Should have experience on configuring Hardware Asset management and Software asset management

·      Strong understanding of BMC Helix SaaS multi tenancy platform